Motor vehicles play an important role in our everyday lives. When issues with your main form of transportation arise, you can find yourself in a tight spot. Whether your automobile needs a tune-up or requires major repairs, communicating with an auto repair specialist is crucial. Knowing what questions to ask can improve the customer experience, as well as ensure the client and certified auto repair specialist remain on the same page.
Auto Motors of Lehigh Valley is a trusted automotive repair company in Whitehall, Pennsylvania, that provides reliable vehicle maintenance, as well as engine and transmission repair services. Here, our team discusses the most important questions to ask an auto repair specialist.
Correctly servicing automobiles requires skill and knowledge that is obtained through experience. It’s not uncommon for repair shops to specialize in servicing a niche group of automobiles. For this reason, it’s wise to ask an automotive repair specialist if they have worked on your make and model in the past. If they have, ask them what types of services they’ve performed to gauge how qualified they are to service your vehicle.
Furthermore, many repair shops employ technicians who are certified to work on certain makes and models. Having your automobile cared for by a certified mechanic ensures your car or truck is looked after by an expert.
While their vehicle is being worked on, many clients can feel in the dark. It’s up to the repair specialist to keep the automobile owner in the loop with frequent updates and inform them of any unexpected delays that may arise. Ask the auto repair specialist about their policy and how often they will contact you about your vehicle.
Because it’s tough to gauge the extent of work needed at first glance, unaccounted-for services and costs can happen. Ask repair specialists if they will call you upon finding any new discoveries for approvals of service. This helps protect you and ensures you are not blindsided by any new charges.
Repair jobs vary and each case is different. Nonetheless, it’s still worthwhile to ask the automotive repair technician how long they anticipate the service to take. Most general repair services such as oil change and filter replacement are routine enough that clients can be provided precise timeframes. More in-depth services such as engine repairs or diagnostic work can be much lengthier services and are much more difficult to estimate.
It’s important to keep in mind, that even though timelines are good reference points, they are flexible. Parts on backorder, delays in shipping, and holidays can cause repairs to take longer than expected. Knowing the estimated timeframe of services allows you to better prepare for being without your automobile.
Warranties are offered to protect the customer. If any new concerns arise stemming from the same issue, the warranty will cover costs. Warranties often vary depending on the repair shop and the parts manufacturer. It’s wise to ask the repair specialist if there are any warranties or guarantees on the parts they plan to use.
Obtaining a detailed invoice listing the exact parts and services used to repair your vehicle is important. If any concerns occur in the future, the invoice provides proof of service with the date. The detailed invoice should be kept on file and easily located should you need it.
At Auto Motors of Lehigh Valley, we take great pride in providing, high-quality, honest auto repair services to extend the lifespan of our client’s cars and trucks. We believe in being fair and transparent with our customers in the Whitehall, PA community. Our highly knowledgeable and highly trained auto services specialists are prepared to answer any questions you may have. Contact us today for more information regarding our services and how Auto Motors of Lehigh Valley can get your car or truck back on the road.
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